IT support and maintenance

Almic OÜ offers high-quality technical support and comprehensive IT infrastructure maintenance for small and large enterprises. For over 15 years, we have been ensuring stability and operational continuity for many companies throughout Estonia and Europe.
 

• 300+ working servers
• 1 000+ websites hosted on servers
• 5 000+ registered domains
• 70 000+ active mailboxes 
• 15 years experience 

 

Our key advantages

• Availability. Technical support with no wait time.
  Technical support via phone, email or ticketing system. Our specialists are always available, ensuring the smooth operation of your enterprise. 
• Efficiency. Solving problems as soon as possible.
  Quick response and problem solving for issues arising during the use of equipment and software.
• Expertise. Hundreds of companies all across Estonia have put their trust in us.
  Our employees have in-depth knowledge and expertise in various areas and technologies. Continuous training and new approaches allow us to do our best work. 
• Individual approach and quality are the key features of our company.
  The best indicator of our work are our customers. They have been working with us for many years and recommend our services to their partners.  
• Flexibility. Solving problems remotely or on-site.
  Some issues can be solved remotely, others require the specialist to be on-site. We quickly identify the problem and make the best decision possible.

 

A full range of services

• Occasional IT services or servicing contract
  We solve occasional problems and daily technical problems, as well as manage emerging technical issues.
• Workplace setup
  We set up employee workplaces to ensure their most efficient performance. The setup includes installing and configuring necessary software and equipment.
• Equipment maintenance
  Reliability of servers, computers, printers, network devices, and other equipment. We will make sure that the local network and all connected devices are working properly.
• Software
  Selling and licensing software. We will install and configure software, as well as explain how to use it, if necessary.
• Consumables
  We can quickly replace consumables, including printer cartridges, paper rolls for fiscal devices, and so on.
• Network configuration
  We can set up a local area network, develop Wi-Fi solutions, including guest Wi-Fi, and configure VPN and IPsec.
• Security
  We will ensure that your data is safe and secure, and set up a backup. We will also install and configure firewall and antivirus software. 
• IT audit
  We will conduct an analysis of your IT infrastructure to identify shortcomings and existing risks. Then we will help you make an efficient plan to eliminate these risks and shortcomings, while developing and modernizing your infrastructure.
• IP video surveillance
  We will construct and install video surveillance devices both indoors and outdoors. You can watch live surveillance or watch it later as it is stored in the archive.
• Monitoring
  We will set up monitoring for equipment and important services to be able to quickly solve issues if any arise.

 

Service-level agreement

We can also work under a service-level agreement (SLA) for critical systems. The agreement includes additional description of the services, expected service levels, reporting methods, as well as fines and penalties. 

 

Solutions for companies

• Windows terminal server / Remote Desktop
• Microsoft Exchange business mail solutions
• Storage solutions: network drive, cloud drive (OwnCloud), NAS storage 
• Application hostring: Hansa, 1C, SAF, Navi, Boom, Merit, Taavi, etc.
• X-road security server (X-tee turvaserver)
• Windows / Linux virtual servers
• Integration with government systems and services: Tax and Customs Board (EMTA), Population Register (Rahvastikuregister, RR), Haigekaasa, etc.
• Solution development: CRM, ERP, self-service systems, booking systems, automation solutions etc
• Website development and design

 

Technologies and partners